from our CUSTOMERS near Chino Hills!
I highly recommend this dealership! Everyone is very welcoming and friendly. I was able to get the car I wanted with ease.
Took my car in for the routine oil change and tire rotation, also mentioned about some intermittent rattling noise in ac unit. Jerome made sure that the car was checked out properly and replaced. Noise is gone, car is running good. I am happy.
I am a customer and have been a customer for a number of years. I have to say the service department has never failed to disappoint me. Always professional and are reasonably priced.
I went in for an airbag recall & they were very professional & polite. The wait was so comforting & peaceful. They also did an inspection on my car which showed me things I need to get done to my car. I will be taking my car to them for now on & they also give complimentary car washes after they fixed your car for the recall.
John in Sales and Manuel in finance did an outstanding job in helping us find and finance the right car for us. They were both very professional.
Oh my goodness... where do I begin? Everything about INFINITI of Ontario service department was excellent and exceptional. From my service advisor Kevin G. to the service manager Jeremy S. they took care of me and my Q50S like family. Extremely pleased and satisfied is an understatement.
We received exceptional service from our sales representative John Maina. He kept us updated on the status of our order and promptly responded to any questions we had. Upon receiving the vehicle John was extremely helpful in explaining all of the features and answered all of our questions. The buying process was quick and painless as can be expected when purchasing a new vehicle.
I loved the Ontario location, I arrived at the location at closing an Jerome still took care of car by getting it all checked in for service, so far this is the best dealership experience i have had in a long time, I drive a Q50 Red Sport
Our experience at Infiniti of Ontario could not have been any better! We had been looking for the right car for a while and we finally found it here! From start to finish, our experience was fantastic and it was because Saul was Fantastic!
The salesman was very nice and helpful. I was really satisfied with his service. He was very friendly. He did all he could to make it possible, and I really appreciate his service.
Always a pleasure taking my car in for service. Staff and technicians are helpful, courteous, and honest. The waiting area is clean and safe with provided complementary coffee drinks. And your car is washed as part of the service.
After looking around at several dealerships for different cars, I ended up at Infiniti of Ontario where I met Jorge. I test drove several SUVs and then Jorge showed me the Q50redsport and I fell in love with it. My experience here was great and no pressure just good service.
I wasn't sure what to expect at this particular dealership given that I've never been there before, but Michael Longridge in their service department was so helpful and made my experience there a great one. Thanks Mike!
Maritza was super helpful and she really went above and beyond and made me feel safe and secure. She is very thorough and she address all and every one of my concerns with the service department. Thank you.
Just purchased our second car from Infiniti of Ontario. Loved my G37s for 10 years but wanted a crossover. We received a great deal on both our trade and purchase of our new QX50. Could not ask for a better experience. Both Cordy and Mauric were great to work with. Go check out their new, beautiful dealership and outstanding service, you will not regret it.
Buying was a great experience, but the service experience is excellent, Olivia always take care of us but all the staff great Maritza took care of us while Olivia was out for a bit and was also so great...
Saul from the internet sales department have helped us with our purchase. And he was very helpful. Very thankful for a great buying experience.
We test drove two Q50 vehicles, and ultimately decided to buy one. John Maina was very accommodating, very professional and very polite and courteous through the entire buying process. Every one was very friendly.
Everything went fast. Good deal, excellent service, and good customer service. Also, nice looking establishment with good coffee machine.
This was my 4th time leasing a car from Infiniti. Each time I consulted with Jorge Aragon who made the experience pleasurable and hassle free. Jorge answered all my questions and made sure that I was able to take advantage of all the sales, rebates and deals being offered.
Infiniti of Ontario is a great dealership to buy or lease a new vehicle!! The facility was clean, safe and pleasant to be in. There were several hand sanitizers present and everyone was wearing a mask. Sales people were very cordial and professional especially Mouris Haddad. My wife and I were treated like family. Thanks again for an amazing experience.
I had a pleasant experience from beginning to end purchasing my car from Mouris, Manuel, and the rest of the team at Infiniti of Ontario. It was a night and day difference after having a terrible experience at another dealer previously. They were kind, courteous and efficient all along the way allowing for a seamless buying experience.
There was nothing to required action! they just did everything simple and quick even in the couple days included delivery to my home. I truly satisfying my new car and the service style. Just call them and give your needs. it will be done before the weekend.
Infiniti Ontario's services are very accurate and fast I also like the new car I bought this time. Once again, thank you for providing us with great products and services.
Always a great experience working with the team at Infiniti of Ontario. I have purchased several vehicle here and get them all service here as well. They always take care of my vehicle. Highly recommend them!!!
John was great to work with. I ordered the car online in the afternoon, paperwork was fast. He delivered it that evening and they got me much better financing than my bank at 0.99%. Nothing but postive things to say about the experience
Hats off to Mr Jerome Porter. Best Service Advisor I ever had. Mr Porter has been my Service Advisor since I first leased my 2017 Q 60 and treated it like it was his own since the beginning. Infiniti of Ontario is a great establishment with a fantastic waiting room. Some people maybe upset for the wait time but will definitely be comfortable. Nice couches and TV. Always great service and experience at Infiniti of Ontario. Thank you
This was my first time visiting Infiniti of Ontario and I had a wonderful experience. Saul came out to help me and showed me around explaining all the details of the cars I was interested in. His professionalism and demeanor helped me feel confident that I made the right decision to purchase. They took great care in ensuring I was saving and followed all of the guidelines due to COVID. From beginning to end Saul was there to support me and ensure that my car buying experience was positive. I also worked with the Manuel for the financing and he was very personable and helpful in answering my questions without feeling pressure.
Saul my salesman did a great job...easy going...no pressure...this is my second qx60 i have gotten from these guys in the last 5 years..
I just bought a new car from this dealership and it was quick and straight forward. I have worked with mr mouris Haddad who help me pick the right car and provide a good deal on a lease. The whole process only took 2 hours from start to finish. I fully recommend mr Haddad and this dealership.
I’ve been meaning to write this review for a while, I finally stopped procrastinating. Infiniti of Ontario has by far the best service department ever. I’ve had the pleasure of having my cars serviced by them for years. Olivia and Andrew are true professionals, that go above and beyond to make sure the customer is satisfied. They are always knowledgeable and seem to know their stuff. My experience at Infiniti of Ontario has been absolutely wonderful.
Saul is the best guy to go to.
I lease cars all the time. This was the only time, I did not have to put extra hard work in order to get a fair deal. Thanks to Saul Lopez at Infiniti of Ontario and his professionalism I was able to leave with the car we wanted at the price we asked for.
For a foreign professional with many years of international experience but no history in the US it was amazing how easy Jorge Aragon and the team of Infiniti Ontario managed to make our lease happen. we are very pleased with the speed and the excellent service in which our transaction happened. where other high class brands struggled the Infiniti Ontario team with Jorge Aragon made it look so effortless to satisfy our needs. Many thanks
Olivia, is always a professional. goes over everything and goes over the top to make sure I am satisfied.
After a few weeks of frustrating experiences at other dealerships, my husband and I stopped by Infiniti of Ontario last night on a whim. Luis helped us and from start to finish he was easy going and not pushy at all, something we truly appreciated. In about two hours, we drove off in our brand new QX50. It was probably the easiest and most hassle free car buying experience. We got an amazing deal and the customer service was outstanding. We highly recommend this dealership!
The service here is outstanding. Very open with communication , accommodating and fair prices.
Thanks they do a good job Jerome do a good job like all ways
Luis and TJ made the lease of my new Infiniti seamless. This is my third Infiniti and by far the best experience I had. I would highly recommend and will be coming back for more purchases in the future.
I recently went in and had my car serviced and had a pleasant experience. The facility is well maintained. I called the next day with a question and Andrew Attala called me back immediately and solved the problem in seconds. Great customer service!
Very professional and fast service. They topped up coolant for me as well.
Olivia was great, she called when she said she would call. The vehicle was repaired quickly. I was expecting an expensive repair, but it was very reasonable. Thank you for your honesty
Amazing experience with salesman Michael Velasco. I am thrilled of my decision and the exceptional care taken to make this decision possible.
Excellent customer service. Got the service I needed in timely manner. I will definitely go back.
I love to get my car serviced, it’s like going to see my family. Mike, Jeremy and the entire staff in the service department welcomes you with a smile & professionalism, all while following COVID regulations.
I really like the staff here. Everyone is pleasant and the place is always clean and especially now in the time of COVID. Service reps that I've worked with are always thorough and attentive. I live closer to another location, but love the service here so I drive a further to get the great service.
Dealership was friendly and clean. Got a great deal on a used Infiniti and was in and out of the dealership quickly. I love my car and I am very happy with the sales process.
Great service! I Dealt with kevin, Congrats to Gennesis on becoming a fireman! He was a great service provider as well. I have been dealing with Inifiniti since 2005, I have never had a problem. But I do like dealing with kevin, He is very reassuring, we had a couple of complications but handle them great!. I will be back. My car still runs A1. Thank you!
Very professional! I didn't have an appointment and they still got me in and out of there a lot faster than I expected! Thank you Kevin, you are a professional 👍
Alias gave me a shuttle ride and he was fantastic, and provided conversation which was helpful in not making the car ride awkward. When my pedicure was up, I called the number to the store Denia who was so professional notified me she was going to have someone pick me up ASAP. Sure enough I was picked up within 15 minutes. The customer service was fantastic!
Excellent service, they do not push a car on you, they go out of their way and beyond to help you with any information on a car, they are in no rush they spend as much time it takes, I can't say enough, this is our second Infiniti and we are very pleased, again many THANKS to Infiniti of Ontario for making our experience a wonderful and positive one. With Kindest Regards, Madeleine and Felix
Thank you Olivia for helping me acquire a loaner vehicle for the interim. Ultimately, I decided to upgrade to the Q50. Saul and his team did an excellent job making the entire process seamless and stress free. I am very happy about my purchase!
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